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Paypro's client service infra-structure consists of a team of complementary professionals working in concert to insure optimal service and quality. The fact that each Paypro client is assigned a Payroll Services Representative, Educational Services Representative, IT Liaison... insures maximum responsiveness and quality. With one professional assigned to your account from each professional service discipline it becomes virtually impossible to "fall through the cracks" or get "lost in the bureaucracy" which is commonplace with national vendors.
Payroll Modeling
Paypro creates statistical payroll models for every client. If any element of a payroll exceeds the established model in any areas like, checks, tax liabilities, deduction and earning code utilization...it triggers a Paypro inquiry before that payroll is processed.
Quarterly Satisfaction Surveys
Paypro calls its clients quarterly to conduct a satisfaction survey. This provides a great forum for clients expression on a wide range of issues. Paypro routinely scores a combined 9 out of a possible 10 in client satisfaction. Where difficulties or issues arise they are entered into an open issues database and promptly addressed. The company's top management intensively monitors both the Quarterly Survey results and the open issues database.
Formal Annual Reviews
Paypro conducts formal, written annual reviews with its clients. These audit and reviews focus on uncovering opportunities to enhance process and other efficiencies. The Educational Services representative assigned to your account spearheads this review.
These and other quality initiatives have resulted in an industry leading 96% retention rate in 2001. Paypro's rigorous approach to quality from payroll to payroll is a major departure from the data and processing intensive approach to payroll adopted by all the national vendors.
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