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Clearly, everyone talks about good service but not everyone provides it!
At Paypro, we know you hear everyone talking about great service.
We've built a process that insures you experience it!
At Paypro, service starts with a philosophy that gets translated into a process, which results in truly unsurpassed service!
Here are a few of the critical components of our approach to and practice of world class service.
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Account Service Teams
Paypro clients benefit from a service team consisting of different, complimentary disciplines all focusing on your payroll process and ultimate satisfaction. Getting the help you need when you need it is important to us. Your Paypro team would consist of:
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Payroll Services Representative
Your personal Payroll Services Representative is with you every payroll, collaborating with you on every aspect of your specific payroll. To this professional, you're not just an account number but a name and a payroll they know well and understand!
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Payroll Services Manager
Your Payroll Services Manager routinely does your payroll as well. They understand your payroll environment and needs and that knowledge insures the continuity of service that is a hallmark of Paypro.
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IT Liaison
Your Paypro IT liaison is responsible for all database, custom reporting and interface issues with Time & Attendance, HR, General Ledger and other programs.
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Educational Services Representative
Your Educational Services Representative is responsible for managing your conversion process, all initial training and insuring that you and your staff meet all the ongoing training milestones you've established.
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Tax Specialist
Your tax specialist would be responsible for the total tax management of your account.
Quarterly Satisfaction Surveys
Paypro conducts quarterly satisfaction surveys to determine our client's level of satisfaction in a number of vital service and operational areas. Our surveys have resulted in an average satisfaction level in excess of "9" out of a possible "10" in all categories surveyed!
Annual Review & Report
Paypro conducts a formal Annual Review & Report. This review consists of a meeting with all parties involved in or significantly impacted by the payroll process.
The Annual Review & Report involves assessing current practices and determining areas of potential enhancement ranging from optimizing the use of our software application in your payroll environment to expanding reporting protocols or initiating labor cost reduction initiatives.
A formal written report is then produced and submitted. This report incorporates recommendations designed to reinforce a culture of perpetual improvement and to insure unparalleled client service.
At Paypro, great service is not just a philosophy but also the predictable outcome of a carefully developed and maintained process. The elements of this process range from a personal Payroll Services Representative, IT liaison, Educational Services Representative and Tax Specialist to rigorous satisfaction survey and annual review programs.
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