About Paypro

Paypro is a Payroll, HR and Time & Attendance solutions provider with a unique philosophy and approach to the middle market. We have been in business since 1992 and are committed to help our clients turn payroll into a dynamic cost saving and management asset, not just a check producing process.

Our service offerings include:

What’s different about Paypro?

Dedicated Services Team

Paypro clients benefit from a dedicated service team consisting of different, complimentary disciplines all focusing on the client’s payroll process and ultimate satisfaction. Getting the help you need when you need it is important to us. Paypro assigns a dedicated services team to each client:

  • Dedicated Customer Service Rep
  • Customer Service Manager
  • Tax Specialist
  • Educational Services Representative
  • IT Liaison

All members work in tandem to optimize client satisfaction and account continuity.

The Conversion Process

At Paypro we understand your concerns about conversion. As a result we’ve developed an intense, quality focused process designed to ensure a highly accurate, smooth conversion with minimal disruption to current payroll and other financial operations through a single conversion project leader, Paypro/Client Quality Reviews, and a written schedule of Events.

Payroll Modeling

Paypro creates statistical payroll models for every client. If any element of a payroll exceeds the established model in any areas like, checks, tax liabilities, deduction and earning code utilization…your customer service rep will call you and consult with you on how to process that payroll.

Quarterly Satisfaction Surveys

Paypro conducts quarterly satisfaction surveys. This provides a great forum for client feedback on a wide range of issues. Paypro routinely scores a combined 9 out of a possible 10 in client satisfaction. Where difficulties or issues arise, they are entered into an open issues database and are promptly addressed.

Formal Annual Reviews

Paypro conducts formal, written annual reviews with its clients. These audit and reviews focus on uncovering opportunities to enhance process and other efficiencies. The Educational Services representative assigned to your account spearheads this review.

These and other quality initiatives have resulted in an industry leading retention rate of over 99%. Paypro’s rigorous approach to quality from payroll to payroll is a major departure from the data and processing intensive approach to payroll adopted by the majority of national payroll vendors.