Evidence shows that technology is a key element of boosting benefits enrollment. As the peak of benefits enrollment season approaches, now is a good time for employers to adopt technology to reduce administrative burdens, increase accuracy, avoid ACA compliance issues as well as increasing enrollment numbers.
By offering employees the help they need to enroll in benefits online, not only will they have the ability to compare benefit plans online, preview associated payroll deductions, download a copy of the Summary of Benefits and Coverage (SBC) as required by the Affordable Care Act (ACA), it will also help employees better understand options available to them.
How do you go about selecting the right technology that meets the needs of our 
organization? There are many systems to choose from; proprietary standalone enrollment systems to the use of web services between carriers and an employer’s existing system. No matter what system ends of being implemented in your organization, keep in mind that in addition to technology employees still prefer to ask questions and receive advice from a live person when concerned about selecting the best benefits package for their needs.
Therefore, the most effective enrollment service incorporates these two approaches. Employers shouldn’t make light of the value of a face-to-face counseling session or a discussion delivered through a call center, even in combination with online enrollment. Aside from a call center there are other ways to be available to your employees such as the access of a live chat or a video conference or webinar. This way your employees will have the opportunity
to interface with a live, trained benefits counselor. This paired approach provides
the best of what technology has to offer along with the personal touch that
employees want.
Paypro Corporation is an expert at combining the best of breed technology with high touch service. For more information on how we can assist in boosting your benefits enrollment, please contact one of our in-house, expert Benefits Specialists.