Employee Experience in 2022
If your organization has not been impacted by the “Great Resignation,” chances are you might have a good grasp on employee experience. In the U.S. 10.9 million people left their jobs in 2021 due to job dissatisfaction. It is no longer enough to provide a job and reasonable compensation. Instead, today’s workforce is seeking fulfilling experiences doing jobs that are interesting and give them a sense of purpose.
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Here we look at the concept of employee experience and how your HR team can improve this key concept.
What is Employee Experience?
Employee experience is how workers perceive their jobs and their interactions within a company. It begins from their candidacy and ends when they leave the company. Employee experience is important because it helps keep your workforce engaged, satisfied, challenged and feeling they are part of something meaningful. As a result, HR departments need to understand how they can provide support and ongoing opportunities that improve the employee experience.
How Does Employee Experience Impact Businesses?
The idea of profits being the driving force behind a business is dead. Instead, companies have more of a social responsibility to their communities and employees than they ever have before. The new generation is a very different workforce which is evident in The Great Resignation. This movement shows employers that making a living wage is no longer as important as happiness and fulfillment. Organizations that don’t take the time to keep their employees’ best interests at heart, will feel the repercussions of retention issues.
Common Employee Complaints
So how does your HR team help improve the employee experience? You might be surprised at the little things that can lead to employee churn. Employers who fail to accommodate fair scheduling, acknowledge vacation requests, make payroll errors on wages or delay paychecks and more all contribute to a poor employee experience. Slow, outdated manual processes for things such as benefits, submissions for payroll errors, hour tracking, and scheduling also contribute to employee frustration. Employees also want the option to work from home or enjoy a hybrid work environment, to help improve work/life balance.
Improving the Employee Experience
HR departments can simplify manual tasks to make it easier for employees to manage their own hours, workload, payroll errors, and other HR-related tasks such as benefits administration. Technology such as time tracking software creates an easier experience and avoids errors and slow responses from managers and HR teams. Some ways you can improve the employee experience include:
Make employment easy from the very beginning with onboarding software. Self-guided onboarding allows new hires to get a clear understanding of the company, promotes consistent training to empower new hires to succeed, incorporates new employees into your employee database, and improves retention when employees feel valued from day one.
A workforce scheduling solution allows you to anticipate staff needs to reduce conflicts. A system that monitors schedule efficiency enables your workforce to be properly manned, while also meeting the needs of your employees’ lifestyles. Requests are never overlooked, hours are managed fairly, and your departments are always efficiently covered based on your busiest times.
Acknowledging accomplishments and helping guide career goals has a major impact on employee experience. Automating processes for consistent employee performance evaluations is critical to continuing professional development. Employees can express their interests in growth allowing you to find opportunities that support their career goals to provide clear career paths and training.
Remote Workforce Management Software
Remote workforce management software allows you to confidently offer work-from-home options to your employees. You can still maintain productivity allowing you to create fully remote positions or a hybrid workforce with combined onsite and remote workers. You can not only track hours and assign schedules but also offer remote training, onboarding, and hiring processes.
HR Planning software allows your team to take a more proactive stance in your talent management. In hand with performance software, you become more effective in creating a clear vision for career goals and access reports to make smarter decisions regarding talent. You can also have better control over unplanned talent costs that could interfere with your bottom line.
Improved Benefits Administration
Implementing and administering highly competitive employee benefits solutions provides a better employee experience ensuring smooth management of benefits enrollment, deductions, and more.
Technology allows you to simplify and streamline HR and talent management processes. As a result, you reduce employee frustration and dissatisfaction while stressing your desire to meet the needs of your team. Integrated HR automation systems offer a solid way to improve the employee experience.
About the Author
Kayla is the Marketing Manager at Paypro Corporation overseeing all inbound and outbound marketing and sales efforts. She has 7+ years of experience working within the B2B and SaaS based solutions space and thrives on creating messaging and campaigns that introduce products and services to those who need them most.